Privacy Policy

Terakoya.AI Co., Ltd. (hereinafter referred to as "the Company") hereby establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in connection with the services provided on this website (hereinafter referred to as "the Services").

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information, meaning information about a living individual that can identify a specific person by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as data relating to physical appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone (personal identification information), such as the insurer number on a health insurance card.

Article 2 (Methods of Collecting Personal Information)

The Company may ask users to provide personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver's license number when they register to use the Services. The Company may also collect transaction records and payment-related information containing users' personal information from our partners (including information providers, advertisers, ad distribution partners, etc.; hereinafter referred to as "partners") in connection with transactions between users and such partners.

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

  1. To provide and operate the Company's services
  2. To respond to inquiries from users (including identity verification)
  3. To send emails regarding new features, updates, campaigns, and other services offered by the Company in relation to the services currently being used by the user
  4. To contact users as necessary for maintenance, important notices, and other communications
  5. To identify users who violate the Terms of Service or who attempt to use the services for fraudulent or improper purposes, and to refuse their use
  6. To allow users to view, modify, or delete their own registration information, and to view their usage status
  7. To charge users for paid services
  8. For purposes incidental to the above purposes of use

Article 4 (Changes to Purposes of Use)

  1. The Company shall change the purposes of use of personal information only when it is reasonably recognized that the changed purpose is related to the original purpose.
  2. If the purposes of use are changed, the Company shall notify users of the changed purposes or publicly announce them on this website by the method prescribed by the Company.

Article 5 (Disclosure of Personal Information to Third Parties)

  1. The Company shall not provide personal information to third parties without obtaining the prior consent of the user, except in the following cases. However, this does not apply to cases permitted under the Act on the Protection of Personal Information and other laws and regulations.
    • When it is necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the individual
    • When it is especially necessary for improving public health or promoting the sound development of children and it is difficult to obtain the consent of the individual
    • When it is necessary to cooperate with a national government organ, a local government, or a person entrusted by either in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual may impede the execution of such affairs
    • When the following matters have been announced or publicly disclosed in advance and the Company has filed a notification with the Personal Information Protection Commission:
      • That the purpose of use includes provision to third parties
      • The items of data provided to third parties
      • The means or method of provision to third parties
      • That provision of personal information to third parties will be stopped at the request of the individual
      • The method of accepting requests from individuals
  2. Notwithstanding the provisions of the preceding paragraph, the recipients of information in the following cases shall not be considered third parties:
    • When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purposes of use
    • When personal information is provided as a result of the succession of business due to a merger or other reasons
    • When personal information is to be used jointly with a specific party, and the individual has been notified in advance, or information has been placed in a state where the individual can easily learn of the fact of joint use, the items of personal information to be jointly used, the scope of parties who will jointly use it, the purposes of use of those parties, and the name or title of the person responsible for managing such personal information

Article 6 (Disclosure of Personal Information)

  1. When requested by an individual to disclose their personal information, the Company shall disclose it to the individual without delay. However, if disclosure would fall under any of the following, the Company may choose not to disclose all or part of the information, and if a decision not to disclose is made, the individual will be notified without delay. A fee of 1,000 yen per request shall be charged for the disclosure of personal information.
    • When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
    • When there is a risk of significant hindrance to the proper conduct of the Company's business
    • When it would violate other laws and regulations
  2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as browsing history and characteristic information, shall not be disclosed as a general rule.

Article 7 (Correction and Deletion of Personal Information)

  1. Users may request the Company to correct, add, or delete (hereinafter referred to as "corrections, etc.") their personal information held by the Company if such information is inaccurate, through procedures established by the Company.
  2. If the Company receives a request as described in the preceding paragraph and determines that it is necessary to comply with the request, the Company shall make the corrections, etc. to the relevant personal information without delay.
  3. The Company shall notify the user without delay when corrections, etc. have been made based on the provisions of the preceding paragraph, or when a decision has been made not to make corrections, etc.

Article 8 (Suspension of Use of Personal Information)

  1. If the Company is requested by an individual to suspend or delete the use of their personal information (hereinafter referred to as "suspension of use, etc.") on the grounds that the information is being handled beyond the scope of the purposes of use or that it was acquired through improper means, the Company shall conduct the necessary investigation without delay.
  2. If, based on the results of the investigation described in the preceding paragraph, it is determined that the request should be complied with, the Company shall suspend the use, etc. of the relevant personal information without delay.
  3. The Company shall notify the user without delay when suspension of use, etc. has been carried out based on the provisions of the preceding paragraph, or when a decision has been made not to suspend use, etc.
  4. Notwithstanding the preceding two paragraphs, in cases where suspension of use, etc. would involve significant costs or is otherwise difficult to implement, and alternative measures can be taken to protect the rights and interests of the user, the Company shall take such alternative measures.

Article 9 (Changes to the Privacy Policy)

  1. The contents of this Policy may be changed without notifying users, except for matters otherwise provided by laws and regulations or elsewhere in this Policy.
  2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact us at the following:

  • Address: Toranomon Hills Business Tower 15F, 1-17-1 Toranomon, Minato-ku, Tokyo
  • Company name: Terakoya.AI Co., Ltd.
  • Representative Director: Paul Lee
  • Email: paul@terakoya.ai

End

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